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ESPN ombudsman Don Ohlmeyer: “Openness builds trust”

"It’s quite simple: Openness builds trust," ESPN ombudsman Don Ohlmeyer writes. "And if your business is news, then trust is a must." Ohlmeyer in his most recent column addresses, among other topics, the Steve Phillips-Brooke Hundley controversy that made headlines and cost both the baseball analyst and production assistant their jobs. "Most daily news decisions require no such explanation," Ohlmeyer writes, "but when they do, a little transparency can go a long way toward reinforcing the audience’s faith. ESPN’s minimalist approach to covering the Phillips-Hundley story generated predictable reaction from other media and in the ombudsman mailbag, from ‘When stories about their own employees make the news, ESPN hides it" to ‘Shouldn’t ESPN be the one to provide its consumers with this information? to ‘You’re willing to expose everyone not involved with ESPN.’"
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